SIA J.D. & Co · Hotel Sigulda

1. Terms and entry into force of the rules

1.1. These rules apply between a person (hereinafter the Customer) and the owner of the website www.hotelsigulda.lv (hereinafter the Website), SIA J.D. & Co (hereinafter the Hotel), in respect of the legal relationship arising when goods and services are purchased through the Website.

1.2. When purchasing goods and services through the Website, the regulatory enactments of the Republic of Latvia apply in addition to these rules.

1.3. All money transfers in the online booking system must be made by a person who has reached the age of 18. If a money transfer is made by a person under the age of 18, responsibility for the transaction is assumed by the person to whom the bank account or bank payment card used belongs.

2. Price

2.1. All prices are stated in euros and include the taxes and fees in force at the time of booking that have been set by the Republic of Latvia or by the local government in whose territory the Hotel is located.

2.2. The Website publishes information about the selected price and the rules that apply to it. For certain services and products, prepayment is mandatory. Confirming the transaction at the same time means confirmation that the Customer has read the price information and rules.

3. Purchase of goods or services. Confirmation

3.1. When purchasing a service on the Website, the Customer provides their name, telephone number, address, e-mail and the dates on which the service will be used. The data is processed in accordance with the Privacy Policy, which is also published on the Website.

3.2. The purchase of goods or services is confirmed once the Customer has received a confirmation of the service or purchase of goods at the e-mail address specified in clause 3.1.

4. Cancellation, changes, refunds

4.1. The conditions for cancelling goods or services, making changes and the possibility of a refund are indicated on the Website at the time of purchasing the product or service, and the essential conditions are sent to the Customer at the e-mail address provided or in the confirmation of the purchase of the goods or service.

4.2. If the purchase terms for the goods or service provide for it, cancellation, changes and refunds must be made on the Website or web platform where the goods or service were purchased.

4.3. Cancellation of goods or services, changes and refunds in other cases are possible if provided for by the regulatory enactments of the Republic of Latvia.

4.4. Goods or services purchased on the Website are valid only on the booking dates of the goods or service selected by the Customer. They cannot be changed, and if they are not used the amount paid cannot be refunded, unless the purchase terms of the goods or service provide otherwise.

4.5. To make changes to the purchase of goods or services, the previous purchase on the Website must be cancelled and a new purchase made on the Website, taking into account that the availability and prices of goods or services on other dates may differ.

4.6. If the Customer has purchased an accommodation service for a specific period but has not arrived to receive the service by 18:00 on the relevant day and has not informed the Hotel, or, in the case of late cancellation of goods or services, if the Customer has purchased goods or a service for a specific period but has not cancelled the goods or service by the deadline set out in the purchase terms, the Hotel retains the payment amount provided for in the price terms for the accommodation services ordered, the full amount for other services and goods, as well as the cancellation fee and other direct expenses incurred by the Hotel in connection with the non-use of the service.

4.7. Food products and beverages purchased on the Website cannot be exchanged or returned.

5. Confidentiality

5.1. All personal data used when purchasing goods or services on the Website is confidential and is subject to all personal data protection regulatory enactments.

5.2. The Hotel has the right to collect the Customer’s data. The Hotel does not pass the Customer’s data to third parties without the Customer’s agreement and explicit consent, except in cases provided for by regulatory enactments.

5.3. The personal data required for processing is the information that the Customer provides when purchasing goods or services on the Website (first name, last name, address, telephone number, e-mail address).

5.4. Bank card data is stored securely in accordance with the requirements of PCI (Payment Card Industry Data Security Standard).

6. The Hotel’s obligations to Customers

6.1. If, after receiving the confirmation of the accommodation service purchase on the Website, it turns out that the Hotel is unable to provide the Customer with the booked room, the Hotel is obliged to offer, at no additional charge, accommodation of a similar standard in a nearby hotel.

7. Customers’ obligations to the Hotel

7.1. Customers are obliged to comply with the Hotel’s house rules, including not consuming alcohol brought with them and not smoking on the Hotel premises. If this rule is not observed, Customers are obliged to compensate the Hotel for the fines specified in its price list and in clause 8 and its sub-clauses of these rules.

7.2. Before leaving the Hotel, Customers are obliged to settle in full for all goods and services received there.

7.3. Customers are obliged to prove their identity to the Hotel in the manner prescribed by regulatory enactments, including when purchasing alcoholic beverages.

8. General information

8.1. The hotel room is available from 16:00 on the day of arrival until 12:00 on the day of departure. If early check-in or late check-out is required, the Customer must inform the Hotel separately. The Hotel is not obliged to approve such requests. For additional information, call +371 26165530.

8.2. Children up to 2 years of age stay at the Hotel free of charge. For children aged 3–12, an extra bed with breakfast included costs 20 EUR per night. For children aged 13 and over, an extra bed with breakfast included costs 40 EUR per night. Extra beds and cots are available upon prior notice.

8.3. The parties agree on the following contractual penalties:

• 8.3.1. The contractual penalty for smoking on the Hotel premises is 100 EUR per person.
• 8.3.2. The contractual penalty for damage to Hotel property is calculated according to the extent of the damage.
• 8.3.3. The guest bears full financial responsibility for any damage caused to Hotel property by an animal belonging to the guest, as well as for the animal making noise and disturbing other hotel guests. Contractual penalty of up to 200 EUR.

8.4. Upon request and for an additional fee, the Hotel accepts Customers with pets (20 EUR per night, per animal).

8.5. Parking is free of charge for Customers in the designated parking area at the main entrance of the hotel and in the hotel courtyard. Due to the limited number of parking spaces, availability cannot be guaranteed.

9. Additional/Miscellaneous

9.1. All ambiguities and complaints regarding the purchase of goods and services between the Customer and the Hotel are to be resolved through negotiation. If no agreement is reached, the customer has the right to turn to the Consumer Rights Protection Centre. For complaints and questions not described in these rules, the regulatory enactments of the Republic of Latvia apply.

9.2. For goods or services received by the Customer and for contractual penalties for non-compliance with these rules – debts, the Hotel may pass the collection of the debt to debt recovery service providers.