Hotel Sigulda rules

Hotel Sigulda

Check-in and check-out

Check-in from 16:00
Check-out by 12:00

For an additional fee of 10 EUR/h the following is possible (availability depends on hotel occupancy and must be agreed in advance):

Early check-in from 12:00
Late check-out until 15:00

Payment

Bank transfer (the invoice for the stay must be paid before check-in);
Credit card (VISA, Maestro, MasterCard);
Cash in EUR;
Coupon, travel voucher or gift card for a specific service;
A gift card with a monetary value issued by a partner (for example Davanuserviss.lv, Lieliskadavana.lv, Gribuatpusties.lv, etc.) can be used to pay for services at the standard price.

Registration

To check in at the hotel, guests must present a valid passport or identity card.
The hotel has the right to collect customer data. The hotel does not pass customer data to third parties without the customer’s agreement and explicit consent, except in cases provided for by law.
A reservation can be guaranteed by making a prepayment (no later than 24 hours before arrival).
If the guest does not arrive by 18:00, the hotel reserves the right to sell the room to another person (unless the guest has notified the hotel of the arrival time).
In the case of a non-guaranteed reservation, on the day of arrival the guest can only choose from the rooms that are available at the hotel.
A guaranteed reservation can be cancelled without penalty 48 hours in advance.
For cancellation of a guaranteed reservation later than 48 hours before arrival, or in case of a no-show, the hotel reserves the right to charge the equivalent of one night’s stay.

Gift cards

A gift card is a cashless means of payment that can be used to pay for Hotel Sigulda services.
By purchasing a gift card, the buyer becomes the user of the card and, by the fact of purchase, confirms that they have read these terms of use, agree to them and undertake to comply with them. When passing the card to another person (gifting, selling, etc.), the card user undertakes to inform that person (the subsequent card user) about these card distribution terms.
A gift card can be used once to pay for received Hotel Sigulda services up to its value. When paying with a gift card, it is returned to the administration.
A gift card cannot be used to pay for services reserved through other intermediary sales channels (for example Booking.com, Davanuserviss.lv, Lieliskadavana, etc.).
The buyer may use a gift card together with other means of payment – a payment card or cash – if the total amount of the chosen services exceeds the value of the gift card.
A gift card cannot be exchanged for money and its balance cannot be refunded. If lost, the card is not replaced.
A gift card is valid for 12 (twelve) months from the date of purchase. After expiry the gift card cannot be used.
An expired gift card can be reactivated by extending its validity by one month. The price of this service is 10% of the face value of the gift card. Please submit the request in writing to info@hotelsigulda.lv.

Parking

Free parking is offered for hotel guests’ cars in the hotel courtyard and in front of the hotel, near the main entrance.

Laundry

We offer high-quality and fast laundry services. Please ask about availability at the guest reception.

Pets

Staying at the hotel with a pet is permitted after agreeing this in advance with the hotel administration. Additional fee for a pet: 20 EUR per night.

The guest bears full financial responsibility for any damage caused by the guest’s animal to hotel property, as well as for the animal making noise and disturbing other hotel guests. Fine from 150 EUR.

Leaving a pet alone and unattended in the room is prohibited.

Smoking

Smoking is prohibited in the hotel. The fine for smoking in the rooms is 100 EUR per person.

House rules

It is prohibited to disturb other guests with loud or inappropriate behaviour. Quiet hours are in effect at the hotel from 23:00 to 6:00.

For safety reasons, guests’ visitors are not permitted to stay in the hotel after 23:00. The guest bears full responsibility for the actions of their visitors.

Damaging hotel property is prohibited. If on arrival you find damage to property in the room, please report it to the hotel administration to avoid misunderstandings.

For damage caused through the fault of the guest, payment corresponding to the extent of the damage will be withheld.

The hotel service staff have the right to refuse service to a customer who is under the influence of strong alcohol. In that case, money for reserved and paid services is not refunded.

The hotel is not responsible for guests’ belongings left unattended.

If, after receiving the confirmation of the accommodation reservation, it turns out that the hotel is unable to provide the reserved room, the hotel is obliged to offer, at no additional charge, accommodation of a similar level in a nearby hotel, and to inform the customer of the change of hotel before arrival.